FAQ's

Q: Do you offer Cash on Delivery (COD)?

No, we currently accept prepaid orders only, and it’s to save you money. Couriers charge extra to collect cash on delivery, and COD orders that get refused at the door still have to be paid for, shipping both ways. Those costs don’t disappear: if we offered COD, they would end up being added to the prices our customers pay. Keeping orders prepaid means you only pay for your jewellery, not for extra COD charges or other people’s cancelled orders. Every payment goes through a secure, encrypted gateway, and if your item arrives damaged, you’re covered by our Return & refund policy.

Q: Is it safe to make online payments on your website?

Yes. All payments are processed through 100% secure and encrypted payment gateways.

Q: How long does delivery take?

Orders are generally delivered within 5–7 business days from the date of purchase, depending on your location and courier availability.

Q: Do you offer exchanges?

We accept returns only for items that arrive damaged or defective, reported within 48 hours of delivery. Approved cases receive a replacement or store credit, at our discretion. We don’t offer refunds.

Q: How do I request an exchange for a damaged product?

Please contact us within 48 hours of delivery with: Order ID Clear photo or video proof of the damage Description of the issue Items must be unused and in their original packaging. Returns without prior approval or proper proof won’t be accepted.

How do I place an order?

Browse the website, select your jewellery, add it to cart, and proceed to checkout. You’ll receive an order confirmation via SMS/email once the order is placed.

What payment methods do you accept?

We accept:

Credit & Debit Cards
UPI (Google Pay, PhonePe, Paytm)
Net Banking
Wallets

Do you offer Cash on Delivery (COD)?

No, we currently accept prepaid orders only, and it’s to save you money.

Couriers charge extra to collect cash on delivery, and COD orders that get refused at the door still have to be paid for, shipping both ways. Those costs don’t disappear: if we offered COD, they would end up being added to the prices our customers pay. Keeping orders prepaid means you only pay for your jewellery, not for extra COD charges or other people’s cancelled orders.

Every payment goes through a secure, encrypted gateway, and if your item arrives damaged, you’re covered by our Return & refund policy.

Is it safe to make online payments on your website?

Yes. All payments are processed through 100% secure and encrypted payment gateways.

Why should I trust VIDEYTI?

We’re a real, registered Indian business, and you can check that for yourself:

GST registered: GSTIN 09FWUPK0274H1ZZ
Udyam registered: recognised as an MSME by the Govt. of India
Also sold on Myntra, Flipkart and Amazon
Offline store you can visit: Plot No. 340, Shakti Khand I, Mangal Chowk, Indirapuram, Ghaziabad, Uttar Pradesh 201014
Trusted by 5000+ happy customers
Real people to talk to: call or WhatsApp us at +91 8368838157

Do you ship across India?

Yes, we deliver to most locations across India.

How long does delivery take?

Orders are generally delivered within 5–7 business days from the date of purchase, depending on your location and courier availability.

Do you offer exchanges?

We accept returns only for items that arrive damaged or defective, reported within 48 hours of delivery. Approved cases receive a replacement or store credit, at our discretion. We don’t offer refunds.