VIDEYTI – Return & Refund Policy

Last Updated: 24 October 2026

At VIDEYTI, we carefully pack and inspect our products before dispatch. This policy explains the circumstances under which returns, replacements, and refunds may be requested for purchases made through https://videyti.com.

1. Return Eligibility

VIDEYTI accepts return requests for products that arrive damaged or defective, subject to verification.

To request a return or replacement:

• Reporting period: Notify us within 48 hours of receiving your order.

• Mandatory unboxing video: A clear, continuous, unedited unboxing video showing the unopened parcel, shipping label, opening of the package, and the product received is required to support claims for damage, defects, missing items, or incorrect products.

• Order details: Provide your order number and a clear description of the issue.

• Product condition: Keep the product and its original packaging, including tags and accessories where applicable.

• Prior approval: Contact our customer support team and obtain return instructions before sending any product back.

Please retain the original packaging until your concern has been resolved. Our team will review the information provided and communicate the next steps.

The documentation requirements above are intended to help verify claims and do not exclude any rights or remedies available under applicable law.

2. Replacements & Refunds

For approved claims involving damaged or defective products, VIDEYTI's preferred resolution is a replacement or store credit, where appropriate and permitted by applicable law.

If a replacement is unavailable, or a refund or another remedy is required under applicable law, we will arrange the appropriate resolution.

Approved refunds will be processed to the original payment method, where applicable, within the applicable timeframe.

3. Non-Returnable Situations

Return requests may not be accepted in the following circumstances, subject to applicable consumer rights:

• Damage caused by misuse, accidental damage, improper handling, or normal wear and tear after delivery.

• Claims submitted after the 48-hour reporting period, unless a longer period or another remedy is required by applicable law.

• Change of mind or personal preference where no return right applies.

• Customized or personalized products, except where they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Failure to provide an unboxing video may make verification more difficult. However, this requirement does not override consumer rights or remedies that cannot legally be excluded.

4. Missing, Incorrect or Undelivered Orders

If you receive an incorrect or incomplete order, or your shipment is marked as delivered but has not been received, please contact us as soon as possible.

For missing-item or incorrect-product claims, please provide your unboxing video, order number, and any other relevant evidence available. We will investigate the issue and assist you in accordance with applicable law.

5. How to Request a Return or Report an Issue

Contact our customer support team with your order details and supporting evidence.

Brand: VIDEYTI
Website: https://videyti.com
Phone: +91 8368838157
Email: contact.videyti@gmail.com

Please include your order number, a description of the issue, and the required unboxing video.

Our team will review your request and provide further instructions.

6. Policy Updates

VIDEYTI may update this policy from time to time. The latest version will be published on our website, subject to applicable law.

Thank you for choosing VIDEYTI. We appreciate your trust and are committed to addressing genuine product concerns fairly.